This Privacy Policy explains how Vela Networks, including its product Ara Connect, collects, uses, and shares personal information, as well as your rights and choices regarding that information.
For the purposes of this Privacy Policy, references to "Vela Networks", "we", "us", or "our" include Ara Connect, which is a product owned and operated by Vela Networks.
If you have general questions about your account, please contact our support team via our website.
If you have questions about this Privacy Policy, or about how we use your personal information, cookies, or similar technologies, please contact us at:
Email: support@velanetworks.co.uk
Vela Networks is the data controller responsible for your personal information collected through Vela Networks and Ara Connect.
For security purposes, if you contact us for assistance, we may need to verify your identity and, where applicable, record calls between us.
We collect and store information about you when you use Vela Networks services, including Ara Connect, in the following ways:
We collect information that you provide directly to us, including:
When you use our website or Ara Connect, we automatically collect information about your use of our services and your interactions with us. This may include:
We may supplement the information we collect through Vela Networks or Ara Connect with data obtained from third-party sources, both online and offline. This may include demographic information, interest-based data, and browsing behaviour.
We use your information to provide, manage, improve, and personalise Vela Networks services and Ara Connect. Specifically, we use your information to:
You may update your communication preferences through your account settings.
We may share your information collected via Vela Networks or Ara Connect in the following circumstances:
We work with trusted third parties ("Service Providers") who assist us in delivering our services, including Ara Connect. These may include providers of:
These Service Providers may access personal information only as necessary to perform services on our behalf and are not permitted to use it for other purposes.
We may offer joint promotions with third parties in relation to Vela Networks or Ara Connect. Where necessary for your participation, we may share relevant information with those partners. These third parties are responsible for their own privacy practices.
We or our Service Providers may disclose information where reasonably necessary to:
In the event of a merger, acquisition, restructuring, or sale of assets involving Vela Networks or Ara Connect, personal information may be transferred to the acquiring entity, provided it agrees to protect your information in accordance with this Privacy Policy.
Where we transfer personal information outside the UK, European Economic Area (EEA), or other jurisdictions with comprehensive data protection laws, including in connection with Ara Connect operations, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
You may choose to share information publicly through:
Please note that social media platforms operate under their own privacy policies.
You may opt out of certain marketing communications at any time. However, you cannot unsubscribe from essential service-related communications, such as account or transaction notifications related to Vela Networks or Ara Connect.
You have the right to:
You can manage much of your information directly through your account settings.
To exercise your rights or ask questions about our privacy practices, please contact: support@velanetworks.co.uk
We may decline requests that are unreasonable, unlawful, technically impractical, or that could expose us to operational risks (such as fraud). We may retain information where required by law or for legitimate business purposes.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information collected through Vela Networks and Ara Connect against unauthorised access, loss, misuse, or alteration. However, no system can guarantee absolute security.
Our website or Ara Connect platform may contain links to third-party websites. These sites operate independently and have their own privacy policies. We encourage you to review them carefully.
You must be at least 18 years old to use Vela Networks services, including Ara Connect. In jurisdictions where the age of majority is higher, you must meet that age requirement.
Individuals under 18 may only use our services with parental or legal guardian supervision and approval.
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes affecting Vela Networks or Ara Connect. Where required, we will notify you of significant changes.
Your continued use of our services after updates take effect constitutes acceptance of the revised policy. If you do not agree with the changes, you may discontinue use of our services.
We and our Service Providers use cookies and similar technologies (such as web beacons and browser storage) across Vela Networks and Ara Connect to:
Cookies are small data files stored on your device when you visit websites. They help websites function properly and improve user experience.
We may use web beacons (pixel tags) and similar technologies to:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect service functionality.